Holiday Inn Express Hotel & Suites on the Strip - 76 Central in Branson, MO

Spent 3 nights and enjoyed every one of them. The hotel is located right on 76 so it's easy to get to. Checking in was a breeze due to the knowledgeable and friendly staff. Walmart and Price Chopper are within walking distance. Rooms are spacious though the fake balconies are disappointing. Some rooms have a balcony but not all. Some room face the pool - convenient for those that like to take a dip or relax in the hot tub. Breakfast buffet is standard for Holiday Inn Express but this location stays on top of everything - food is filled up, fresh and hot.

Stayed here for almost a week. The elevator floors were sticky, one of the back exits was actually a fire hazard since you had to use major force to go out the door due to a bad handle. Got a room with two beds. One bed was broken, the manager refused to do anything about it claimed the bed was fine. Keep in mind this is a room with two beds so it can quickly be noticed when one bed is not up to par. The manager was rude on multiple occasions. Even went so far as to lie saying they told me things they didn't after I contacted corporate about this hotel. It was like we payed good money to stray at a hotel that should have been dirt cheap. Holiday Inn express corporate ended up refunding two days of our stay and then tried to get the owners to contact us. When corporate is saying they wish they could do more you know you have had a horrible experience, The owner couldn't be bothered and never so much as contacted us.

We booked here since we had previously stayed here before and had been "upgraded" due to our elite status from a double queen to a king suite. Check is was great, room was available as we were early strivers. The room was humid and the carpet felt damp. I asked the family and they thought it was probably just freshly cleaned and would be fine. We went out for the afternoon and returned a few hours later and the room smelled terrible. Not only were the carpets still wet feeling but sitting on the bed it was damp. I went to the front desk where I explained the situation and the girl told me "we are completely booked there is nothing I can do for you". I asked if they had any complaints about that before or if it possibly just how the jazacuzzi rooms are. She said " no we have never any." I asked if they had a de humidifier or something that may help. She told me they only had an ozone thing that could only be used when no one was in the room as it takes all of the oxygen out of the room. I told her we would be out that evening but asked if everyone has checked in. She was appalled and told me "no, but was I suggesting she place someone else in a less than satisfactory room!" I said no, if you think the ozone thing will fix it maybe you can start it now to see if it can resolved before everyone arrives to check in. She said that not a decision she could make. I told her we have choose IHG hotels in the past for the cleanliness, friendliness and the way we have been valued as long term members. I told her to just forget it and went back up to my family. My husband was super annoyed as we feel the quality of the location has gone downhill over the last years since our visit and I told him I didn't feel like it she cared at all. She would not even send someone to check the room. About 15 minutes later we received a call that they could show us another room. The other room was the same floor but in the opposite end by the stairs our preferred location. The room smelled fresh and clean, nothing was damp so we switched rooms. She said she would bring keys right up. 45 minutes later she brought keys and told us the people who were supposed to have our new room had arrived and she was assisting them. I am hurt and disappointed but this experience and will have to consider other options in the first.

Central location to all of Branson's activities. Disappointed I was not recognized as an Elite IHG member and not offered an upgrade. My wife and I are traveling around America and have stayed in an IHG property for 50+ nights in last 75 days. Almost every other IHG hotel we have stayed in on these travels recognized us and offer an upgrade. Staff was friendly at check-in and check-out. This hotel is a little older and the layout is confusing the first time you try and get from one end to the other from upper floors. Location to activities made the stay for us.

My husband and I really enjoyed our weekend at the Holiday Inn Express in Branson. The staff was friendly, rooms were very clean, and the complimentary breakfast had many different choices. We will definitely be returning there for future trips to Branson.